Buyer Policy

This Buyer Policy is supplemental to Resyn's Terms of Service. Capitalized terms used but not defined in this Buyer Policy have the meanings given to them in the Terms of Service.

1. What is Resyn?

Resyn is an online social marketplace that connects Buyers and Sellers. As outlined in our Terms of Service, Resyn does not process payments between users, verify items, inspect merchandise, or become involved in transactions. All payment arrangements are made directly between Buyers and Sellers.

2. Dual Roles: Acting as Both Buyer and Seller

Users may act as both Buyers and Sellers on our platform, particularly in communities centered around specialized items where trading is common. When you are purchasing items on the Service, this Buyer Policy applies to your activities. When you are selling or listing items, please refer to our Seller Policy, as different guidelines and responsibilities apply to Seller activities.

If you engage in trade transactions (exchanging items rather than purchasing them), both this Buyer Policy and our Seller Policy will apply to your activities in the respective roles of the transaction.

3. Best Practices for Browsing and Purchasing

• Research Before Committing. Review listings, including all images and descriptions, before committing to a purchase.
• Ask Questions. Use our messaging system to ask Sellers any questions about items before agreeing to purchase.
• Review Seller Profiles. Check Seller ratings and review history when available.
• Keep Communication on Platform. For your safety and to maintain a record of your interactions, keep all communication with Sellers on the Resyn platform.

4. Safe Transactions

4.1 Payment Safety:

• Consider using payment methods that offer buyer protection
• Never send cash through mail
• Be wary of wire transfers or non-reversible payment methods with unfamiliar Sellers
• Consider using an escrow service for high-value purchases

4.2 Meeting Sellers In-Person:

• Meet in public, well-lit places such as coffee shops or shopping centers
• Consider bringing a friend when meeting a Seller
• Inspect items thoroughly before payment
• Trust your instincts -- if something feels wrong, walk away

4.3 Receiving Items:

• Inspect items promptly upon receipt
• Compare the received item against the listing description and photos
• Document any issues with photos if there are discrepancies

5. Prohibited Activities as a Buyer

In addition to the prohibited activities in our Terms of Service, as a Buyer you must not:

6. What to Do When Problems Arise

6.1 Item Not as Described

If an item you receive doesn't match its description:

• Contact the Seller directly through our messaging system
• Clearly explain the discrepancy with supporting photos if possible
• Request a resolution (refund, partial refund, return, etc.)

6.2 Item Not Received

If you've purchased an item but haven't received it:

• Check the tracking information if available
• Contact the Seller through our messaging system
• If the Seller is unresponsive or unhelpful, you can report the issue to us

6.3 Seller Communication Issues

If a Seller becomes unresponsive or hostile:

• Document all communications
• Report the issue to Resyn through our reporting system
• We may be able to provide limited assistance in facilitating communication

7. Reporting and Resolution

7.1 Reporting Suspicious Activity

Resyn is committed to maintaining a safe and transparent marketplace. In accordance with consumer protection laws, we provide ways to report suspicious marketplace activity. If you encounter listings that appear fraudulent, counterfeit, or concerning, please contact our support team at support@resyn.com.

7.2 How to Report Issues

You can report issues with transactions, prohibited items, or concerning behavior by:

• Contacting our support team at support@resyn.com
• Visiting our Help Center for additional assistance

7.3 External Resolution Options

For serious disputes:

• Consider your payment provider's dispute resolution options
• Contact local consumer protection agencies
• For significant cases, consult with legal counsel

8. Prohibited Items

The following items are prohibited on Resyn:

• Illegal items or substances
• Weapons, firearms, and ammunition
• Counterfeit or stolen goods
• Hazardous materials
• Adult content or services
• Personal information or data
• Items that infringe on intellectual property rights
• Healthcare products that require prescriptions
• Animals and wildlife products
• Items that promote hate, violence, or discrimination
• Human body parts, blood, or bodily fluids
• Financial products requiring regulatory approval

9. Changes to This Policy

This Buyer Policy may be updated from time to time in accordance with the process outlined in the Terms of Service. Your continued use of the Service after changes to this policy constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this policy, please contact us at support@resyn.com or through our Help Center.