SELLER POLICY

This Seller Policy is supplemental to Resyn's Terms of Service. Capitalized terms used but not defined in this Seller Policy have the meanings given to them in the Terms of Service.

1. What is Resyn?

Resyn is an online social marketplace that connects Buyers and Sellers. As outlined in our Terms of Service, Resyn does not process payments between users, verify items, inspect merchandise, or become involved in transactions. All payment arrangements are made directly between Buyers and Sellers.

2. Dual Roles: Acting as Both Buyer and Seller

Users may act as both Buyers and Sellers on our platform, particularly in communities centered around specialized items where trading is common. When you are selling or listing items on the Service, this Seller Policy applies to your activities. When you are purchasing items, please refer to our Buyer Policy, as different guidelines and responsibilities apply to Buyer activities.

If you engage in trade transactions (exchanging items rather than purchasing them), both this Seller Policy and our Buyer Policy will apply to your activities in the respective roles of the transaction.

3. Listing Requirements

3.1 Listing Accuracy and Honesty

When creating listings on the Service, you agree to:

• Provide accurate descriptions. All listings must include honest and detailed descriptions of the items being sold.
• Disclose all defects and issues. Clearly state any flaws, damage, or issues with the items in your listings.
• Use accurate photos. Use your own photos that truly represent the actual items being sold. Do not use stock photos or images of similar items that are not the exact item for sale.
• Set clear expectations. Clearly communicate your terms regarding shipping, handling time, payment methods, returns, and any other relevant policies.
• List items you possess. Only list items that are currently in your possession and available for sale.
• Price accurately. Set prices that reflect your actual selling intentions.

3.2 Prohibited Items

You may not list or sell:

• Illegal items or substances
• Weapons, firearms, and ammunition
• Counterfeit or stolen goods
• Hazardous materials or recalled products
• Adult content or services
• Personal information or data
• Items that infringe on intellectual property rights
• Healthcare products that require prescriptions
• Animals and wildlife products
• Items that promote hate, violence, or discrimination
• Human body parts, blood, or bodily fluids
• Financial products requiring regulatory approval
• Items that attempt to circumvent platform policies

4. Seller Conduct

As a Seller, you are expected to:

• Respond promptly. Answer Buyer inquiries in a timely manner.
• Honor your listings. Fulfill transactions as described in your listings.
• Communicate professionally. Maintain respectful and honest communication with Buyers.
• Ship items as described. Package items securely and ship them within your stated timeframe.
• Resolve issues fairly. Work toward reasonable resolutions if problems arise.
• Maintain accurate information. Keep your contact and listing information current and accurate.

5. Transaction Responsibilities

As a Seller, you are solely responsible for:

• Payment processing. Arranging secure payment methods with Buyers. Remember that Resyn does not process payments.
• Shipping and delivery. Packaging items appropriately, shipping them promptly, and providing tracking information when available.
• Record keeping. Maintaining your own records of transactions for tax and business purposes.
• Meeting legal obligations. Complying with all applicable laws, including tax requirements.
• Transaction security. Taking appropriate precautions when arranging in-person meetings or shipping valuable items.

6. Reporting Suspicious Activity

Resyn is committed to maintaining a safe and transparent marketplace. In accordance with consumer protection laws, we provide ways to report suspicious marketplace activity. If you encounter Buyers that appear fraudulent or concerning, please contact our support team at support@resyn.com.

7. Taxes and Legal Compliance

As a Seller, you are responsible for:

• Sales tax. Collecting and remitting any applicable sales tax.
• Income tax. Reporting income from sales on the Service to appropriate tax authorities.
• Business licenses. Obtaining any required business licenses or permits based on your location and sales volume.
• Product compliance. Ensuring your products comply with all applicable laws, including safety standards.
• INFORM Consumers Act compliance. If you qualify as a high-volume seller (those who have completed 200 or more transactions and made $5,000 or more in gross sales in any continuous 12-month period within the previous 24 months), you may be required to provide additional verification information.

8. Resolving Issues with Buyers

When issues arise:

• Communicate directly. Address Buyer concerns through our messaging system.
• Document everything. Keep records of all communication and transaction details.
• Offer reasonable solutions. Consider fair remedies such as partial refunds, returns, or replacements when appropriate.
• Remain professional. Maintain respectful communication even in difficult situations.
• Contact support if needed. For unresolvable disputes, contact our support team at support@resyn.com.

9. Changes to This Policy

This Seller Policy may be updated from time to time in accordance with the process outlined in the Terms of Service. Your continued use of the Service after changes to this policy constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this policy, please contact us at support@resyn.com or through our Help Center.